KoolTechTCI Ltd

Job Description

Installs, maintains, troubleshoots and upgrades COMPUTER hardware, software, personal COMPUTER networks, peripheral equipment and makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to clients; and performs related work as required.

Class Characteristics:

This is the first level of the COMPUTER technical support. Incumbents perform general technical support functions, including physical installation, assembly, configuration and maintenance of the Computing units and network linking. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting at client locations when system failures or dysfunctions occur.

Education and Experience:

Equivalent to completion of polytechnic coursework in COMPUTER science, information technology or a related field, A+ Certification Training, Windows OS trainign and five years of general COMPUTER installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a COMPUTER, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a COMPUTER screen; and hearing and speech to communicate in person and over the telephone.

Generic Knowledge of: (at entry)

COMPUTER hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, modems;

Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals;

Principles, practices, hardware and software related to the establishment and maintenance of LANs and WANs; and

Techniques for explaining technical concepts and procedures to non-technical users.

Experience 5 years

Education High School Diploma, College Graduate

Comptia A+ & Network+ and WIndows 7 , Vista & XP Training and Certification

Skills Computing, Hardware, Software